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Useful information on COVID-19

We are coming out of a moment of uncertainty for everyone but we are very confident towards tomorrow. eWe will start indeed the winter season from the 4th of December.

The health emergency leads us to change our habits and also our working practices. We are doing everything possible to ensure maximum safety and serenity during your stay, putting in place all the necessary measures to make you feel protected, following the guidelines given by national institutions.

What we would like to tell you is: “we take care of you”. Any request for information or a quote is completely non-binding on both sides.

Soft opening

We will open our hotel on the 19th of December with a limited capacity compared to the number of guests than before. Guests must mantain a minimum distance of 1 meter from each other and from our workers. These actions obviously do not apply to people who share the same room. The use of the mask is required for moving to the common areas.

Facilitated Cancellation Conditions

We have decided to change our cancellation conditions, making them more flexible. Read more about here.

Hygienic standards

Cleaning will be an increasingly significant aspect with the strict sanitization of common areas, rooms and points of greatest daily contact (bathrooms, hall, elevator buttons, handrails and handles). Housekeeping team will be adequately trained in additional hygiene practices and will always wear gloves and a mask. Hand sanitizing gels will certainly be made available to our guests near the restaurant, reception and bar. Electronic keys will be disinfected regularly at the departure of each guest and common areas and rooms will be frequently aired.

Hospitality

The warmth and humanity distinguishing our family will never fail. To speed up the most common practices in the relationship between guest and reception so as to avoid creating gatherings, we thought of strengthening some good habits that we already had:

  • faster check-in, sending of the guests’ personal data before the arrival;
  • check-out;
  • you will receive useful information about your stay in advance.

Restaurant

We will implement social distancing also in our restaurant with tables not close to each other. The buffet may be present, with the necessary precautions for the protection of food, but will be served by the dining room team. Our kitchen team will deal with the processing and preparation of food using the protections provided. The buffet during meals will be replaced by table service, so as to protect food from contact.

Active holidays

You will be completely immersed in the purest and most authentic nature of the Dolomites with many outdoor activities including walks and hiking trips among breathtaking scenery and to be able to correctly implement social distancing thanks to the large common areas and functional outdoor areas. Being outdoors is the safest place!

Smart working

Working during the holidays can be less boring from here. Each room is equipped with fast wi-fi connection and a desk with chair and seat. The receptionists will be happy to collect your parcels and make prints (for a fee).

Wellness center and swimming pool

The wellness area and indoor swimming pool cannot be temporary used.

Family vacation

Leisure and entertainment activities as much as possible outside, thus avoiding the concentration of children and parents in the playground. After many months of forced confinement, your children will not see.

 

We can’t wait to having you as our guest!